FAQs

Will my order be delivered in eco-friendly packaging?

Yes.
All our orders will be packaged in 100% biodegradable packaging. We ask that
our customers to please re-use, recycle, or compost any packaging we send!

What if I am not 100% happy with my order?

We are sure you will love all our great products. However, if from some reason you
wish to return your product, we are happy to offer a full refund within 14 days of
your purchase. We only ask that the product must be unused*.
*Please note: Unless the item ordered is damaged or faulty or there was an error
on our part, the costs of returning the item are non-refundable. We cannot accept
responsibility for goods in transit or returned goods that do not arrive. We
recommend that you obtain either proof of posting from the Post Office or use a
signed for service.

Where do you source your products from?

All our sustainable products are made by our key suppliers in China, with whom we
have a very strong relationship with. We pay fair and ethical prices for our
products.

Will there be any more products being sold at Ecologue?

Yes of course, we are always looking to reinvest in new products. We strongly
welcome suggestions on new products, so that we are stocking what you want!

I sell plastic alternatives that I think you may be interested in, do you take on new suppliers?

Yes, we would love to hear from you regarding innovative new ideas on reducing
plastic consumption.

I have new ideas on how to make your business even more eco-friendly, how can I do that?

We believe strongly in the practice of constructive feedback. Please feel free to
share any new ideas or suggestions as we are always looking to make
improvements to our service and expanding our product range. Please use the
‘contact us’ page to speak with us.

Do you offer customised bundles?

Of course! Just drop us a note at: ecologueshop@outlook.com and we will get back to you within one working day.

Do you store customer’s personal details?

Please refer to our privacy policy for details!
How should I wash my Ecologue Bottle?
We recommend you wash your bottles with soap and warm water.