Shipping & Returns

Where do you ship to?

We ship anywhere in the UK, US and Internationally.

 

How much does shipping cost?

We calculate shipping based on the weight of your products. We offer both second and first class Royal Mail on all orders.

International shipping is calculated based on your geographical location. Please email us if you’re outside the UK so we can accommodate your requests.

 

When can I expect to receive my order?

We know how excited you are to receive your order, so here at Ecologue we will ship your product within 1 to 2 working days. For all international orders, please note that we have no control over international customs. We recommend familiarising yourself with the customs charges required.

 

International Shipping

Currency at checkout is in GBP Sterling. Royal Mail is our preferred international shipping carrier. Royal Mail transit times will range from 3 to 5 working days in Europe, and 5 to 7 working days for the rest of the world. These services are pending customs clearance; therefore, transit times cannot be guaranteed.

 

Who do you ship my order with?

We use Royal Mail to deliver your goods.

 

What is your Refund Policy?

If you’re unhappy with your product, we are happy to offer a full refund within 14 days of your purchase. The product must be unused.

Please note that unless the item is damaged or faulty or there was an error on our part, the costs of returning the item are non-refundable. We cannot accept responsibility for goods in transit or returned goods that do not arrive. We recommend that you obtain proof of posting from the Post Office or use a signed for service.